Disclaimer
Disclaimer
At Serenes Sojourns Tours, we are committed to delivering professionally coordinated travel experiences across Southern Africa, East Africa, and the Indian Ocean region. However, by confirming a booking or utilizing our services, clients, travelers, agents, and partners acknowledge and accept that travel involves inherent risks, operational uncertainties, and reliance on independent third-party suppliers beyond the direct control of Serenes Sojourns Tours.
This Disclaimer outlines the limitations of liability and general conditions applicable to all travel services facilitated, coordinated, marketed, or arranged by Serenes Sojourns Tours.
Travel within Africa and international destinations may involve certain inherent risks including, but not limited to:
Clients participate in travel activities voluntarily and acknowledge responsibility for exercising reasonable judgment, personal care, and compliance with safety instructions throughout their journeys.
Serenes Sojourns Tours shall not be held liable for injury, illness, loss, delays, inconvenience, emotional distress, or damages arising from circumstances beyond reasonable operational control.
Serenes Sojourns Tours acts as a Destination Management Company (DMC) coordinating and facilitating travel-related services provided by independent third-party suppliers including but not limited to:
While we endeavor to work with reputable and professionally managed suppliers, Serenes Sojourns Tours does not own or directly control all third-party service providers involved in travel arrangements.
- General Travel Risks
- Wildlife encounters
- Remote travel conditions
- Weather disruptions
- Political or regional instability
- Road and transport conditions
- Public health concerns
- Delays, cancellations, or itinerary changes
- Adventure and outdoor activity risks
- Third-Party Suppliers & Independent Contractors
- Airlines
- Lodges and hotels
- Transport operators
- Ground handlers
- Guides
- Restaurants
- Activity providers
- Conservation authorities
- Excursion operators
Accordingly, Serenes Sojourns Tours shall not be liable for
Any disputes relating to third-party services may remain subject to the applicable supplier’s own terms, conditions, limitations, and operational policies.
Travel arrangements may occasionally require modification due to operational realities, weather conditions, conservation regulations, supplier availability, government directives, safety considerations, or unforeseen events.
- Supplier defaults or insolvency
- Delays or operational failures
- Accidents or injuries caused by third parties
- Changes in supplier services
- Loss of baggage or personal belongings
- Overbooking situations
- Mechanical breakdowns
- Airline schedule changes or cancellations
- Service interruptions beyond our direct control
- Itinerary Changes & Operational Adjustments
Serenes Sojourns Tours reserves the right to
Cancel or postpone services where necessary for operational, safety, or logistical reasons.
Where reasonably possible, alternative arrangements of comparable value shall be provided.
Serenes Sojourns Tours shall not be responsible for failure, delay, interruption, or inability to fulfill obligations due to events beyond reasonable operational control including but not limited to:
Under such circumstances, refunds, compensation, or liability may be limited or subject to third-party supplier policies.
- Substitute accommodations of similar standard;
- Adjust routing or itineraries;
- Modify transportation arrangements;
- Re-sequence activities;
- Force Majeure
- Natural disasters
- Floods, fires, or droughts
- Political unrest or civil disturbances
- Government restrictions
- Border closures
- Pandemics or public health emergencies
- Airline disruptions
- Industrial strikes
- Terrorism threats
- Extreme weather events
- Travel Documentation & Compliance
Travelers remain solely responsible for ensuring they possess
Serenes Sojourns Tours shall not be liable for denied boarding, refused entry, deportation, missed departures, or additional costs arising from incomplete or invalid travel documentation.
Travelers are responsible for safeguarding their personal belongings, valuables, travel documents, electronic devices, and luggage throughout their journeys.
- Valid passports
- Visas
- Vaccination certificates
- Travel insurance
- Health documentation
- Entry permits
- Compliance with destination immigration requirements
- Personal Property & Valuables
Serenes Sojourns Tours shall not be liable for
To the fullest extent permitted by applicable law, Serenes Sojourns Tours, its directors, employees, representatives, affiliates, and suppliers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from travel arrangements, operational disruptions, or third-party service failures.
Our total liability, where legally applicable, shall not exceed the amount directly paid to Serenes Sojourns Tours for the affected service component giving rise to the claim.
By proceeding with travel arrangements facilitated through Serenes Sojourns Tours, clients acknowledge that they have read, understood, and accepted this Disclaimer and voluntarily assume the ordinary risks associated with international and regional travel experiences.
- Theft
- Loss
- Damage
- Delayed baggage
- Misplaced personal property
- Limitation of Liability
- Acceptance of Risk